Complaint: Wish cancelled my order

on 04 May 2021 about Wish in category Retail Company

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My complaint:

I ordered for a dress, and Payment was successful. I kept checking while tracking on Wish under carriers, it showed order prepared then order canceled, not like other orders. I contacted customer support and they told me to wait, contacted them many times and was told to wait. Till now I emailed them and they told me about refund policy, I asked them a direct question if they sent my package and they said they did not and it was canceled and can’t refund me. I paid for the package and they did not send it, that is not my fault, they should have picked this up when I initially contacted them. I paid for the package they did not send, I want my money.

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Justified complaint?

Suggested solution:

I want my money or for the package I paid for to be sent. It is not my fault you failed to send my package

Wish cancelled my order
Wish cancelled my order
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