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Wish complaint: WISH ask me to wait 140 for an order to resolve the non received order complain !!!

Open 226 views Retail Company

Filed 24 Jun 2020 by Mihaela

Hello,
in 28th March I made this order on Wish, with the pay on delivery terms

Order ID – 5e7f5df2ca4222a88f94a698
Delivery Estimate: Apr 20, 2020 – May 12, 2020 – WE ARE IN 24th JUNE.
When I didn’t receive it, they ask me to be patient until 1st June. I waited.
My orders are in the same state since 11th April – The bracelets are still in CHINA !!!! And the pants, are in destination country since 11th April BUT THEY DIDN’T ARRIVE TO MY DOOR !!!! – I ask at the Post, I ask other delivery carriers – NONE OF THEM HAVE HEARD OF MY PACKAGE. When a package arrive in Austria, in 3 days is at my door !

After 1st June, I wrote to Wish, asking what happen with my orders. They ask for more patience, due to Corona Virus.
But, on 1st of June, KLARNA notification for payment started to arrived, with an additional 4 Euro Reminder fee.
I wrote to Wish and on 9th June they made a partial refund of 2,79 pants 0,62 Euro Bracelet.

Since 18th June, I’ve made multiple reclamation, asking Wish to resolve with KLARNA this problem. Rhona Jelyn, Baltazar III – 28280888, Andrei – 28622905, Clarisse Fate – 28621334, 28831474.
Reclamation numbers- 28622478, 28280888, 28622905, 28621334, 28831474 made to Wish
An all the responses they asked me to have more patience, until 23rd June.

We are in 24th June. I didn’t receive my order.
Yesterday, I wrote again asking Wish to resolve this issue with Klarna, telling them that I will not pay for something that I didn’t receive.

My surprise, Customer support answer Some orders take additional time. If your item has not arrived by Jul 21, 2020 please reach out again by Aug 10, 2020 to receive a full refund.

So now I must wait 120 days my order ? And wait another 20 days for them to clarify the payment to KLARNA ?

REALLY ? THEY ASK ME TO WAIT ANOTHER 50 DAYS TO SEE IF MY PACKAGE ARRIVE ? WHAT KIND OF JOKE IS THAT ? 140 DAYS FOR A DELIVERY ??????

By plane – it takes 24 hours from Guangyue to Vienna !!!!
If the delivery had been made by a postman on a bicycle – it would still have arrived.

This is a mockery of customers.
WISH, ask customers to be patient, to wait for the package, and KLARNA asks customers to pay for something they did not receive. And, in addition, KLARNA also imposes fines of 4 Euro every 10 days of late payment.
Mockery !
I am not a stupid customer !!!! And I am tired of delays !
I was patient 85 days !
It is preposterous to ask a customer to wait 85 days for a delivery !
And what it is more scandalous is to ask the customer, furthermore, to wait another 51 days – maybe the package arrive !

I WILL NOT WAIT 120 DAYS FOR AN ORDER !
AND, CERTAINLY, I WILL NOT PAY FOR SOMETHING THAT I DIDN’T RECEIVE !

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