Complaint: Useless Computer Generated Wish Responses to My emails to Wish

on 12 May 2020 about Wish in category Retail Company

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My complaint:

No way to communicate with a real person when using support@wish.com with an order problem. I placed an order for a watch on April 22, 2020. Wish claimed I received the watch April 24, 2020, which in itself is not possible. On April 25 I received emails from Wish relating to my watch order (5ea0ea66dcb2ff2297f3a866 and tracking 1Z9V91Y30359781858) as follows:10:22 AM 4-25-2020 Order processed, 1126 AM 4-25-2020 order is on the way, 5: 06 PM 4-25-2020 Order delivered yet on April 24 they claimed it was delivered at 8:11 AM. According to UPS the tracking number from Wish in not correct as the associated package was from Amazon and Delivered to a **** not to me. Also, the package weighed 1.2 LBS. I could not get wish to respond with other than a useless computer-generated nonsense response. May 4th I sent a letter to **** with documentation but no response as yet and likely will not get one based on a letter I sent regarding another issue back in January of 2019.

0 0 votes
Justified complaint?

Suggested solution:

They must acknowledge that the tracking information they provided is wrong and the sequence timing of the order to delivery time is impossible and any package with a watch could not possibly weigh 1.2 lbs. I want answers as to where the store shown on the order as WE0A1DJVM is located. This, if as usual, is China it would more than prove how impossible it is for the watch to be delivered in 2 days as they claim. In fact, it would be impossible for delivery in 2 days from any US location. Wish needs to check with the merchant and find out the true status of the watch order and ensure that I receive it. Also, they need to contact me regarding to inform be of their correction and status.

Message from Robin from Complain.biz

11 months ago - We have posted a tweet about your new complaint about Wish

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