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Wish complaint: Unrequested cancelation and saposed refund

Unresolved 53 views Retail Company
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Filed 25 Apr 2020 by Randy

On April 1st I ordered several idems . One of whitch was a 2 cycle bicycle engine kit idem 5e845e9a878641dd02cd0bd2. It was saposed to be delivered by April 8. When it hadn’t arrived by April 9 I tracked the order and had some communication with a wish rep who said that because it is late they will refund the shipping cost $12.00 witch they did. It was back on my Direct Express card the next day. A couple days later I tracked the order again and a message came up stating that that my package was delivered on Apri14. It was NOT DELIVERD . And on another part of the order history section of the AP with stated that the entire amount for the engine kit has been refunded. IT HAS NOT BEEN REFUNDED.
Now I have two more points I’d like to mention 1 why would they ship an idem , have it bounce around halfway around the world only to cancel and refund when it gets whithin a few miles of it’s final destination .it’s all ready payed for. And I want to make one thing perfectly clear. I NEVER ASKED FOR A REFUND. They just decided to go that route. 2 I think it is wrong and very unfare that when I order an idem the money leaves my card , the money is transferred instantaneously. But to put the money back on my card, to refund takes 14 buiseness days . That’s for lack of a more appropriate term BULL crap.

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7 comments

  1. Randy

    Today a Wish Rep. Told me that my package is scheduled for delivery buy June 19th.something like ,51,52 days from the order date of April 1st even though that had garinteed 6 to 8 days for delivery. Just chaps my hide

    Reply

  2. Randy

    Correction the estimated arrival time for my engine kit is now Jun 29th. 90 day . Over ten times the (gerantied) deliver of 6 to 8 days, I'll never buy anything from Wish again.

    Reply

  3. Randy

    Ok, now May 15th a Wish email is telling me that my package has all ready been delivered over a month ago. Just yesterday they told me that my estimated delivery date is now June 19th. I got an email on the 15th of April stating that my package has been delivered. I emediatly responded to inform them that it had not been delivered, that I had been home all day spasificly to receive that package and it WAS NOT DELIVERED.
    They responded by informing me that dew to complications asosiated with the Covid virus deliveries are taking longer than expected and I should wait and if I did not receive it by some date several weeks from then (I forget the exact date) to contact them again.
    Anyway Ive been sending them emails every few days and been quoted a different EDD each time. So today I get afresh email from Wish reiterating there claim that my package is ed to have been delivered, (left by my door) on the 15th of April. Yesterday they sent me an email apolagizing for the delay and that my estimated delivery date is June 19th and advised me to wait an additional 30 days after that to contact them .REDICULOSE that's something like 180 days from the order date .
    So now there trying to deny any responsibility for it and told me to contaced the shippers. Well I didn't choose or hire the shippers , they did.
    So now I can't get ahold of UPS untill Monday morning at the earliest.
    What can I do now. I can't just blow off Two hundred plus dallors. I'm a disabled Army Veteran living on a small fixed income .
    I feel that Wish or UPS is guilty of criminal neglagance at best.

    Reply

  4. Randy

    Today May 20, 2020 ,. Still no resolution to the failed delivery of my bicycle engine kit order from Wish order and paid for on April 1st 2020 .
    Afrer repeatedly advising me to wait a little longer for delivery. Now there saying that they have proff that it was delivered on Aril 14th. Well any saposed proff they have now is the same proff they had36 days ago and for all that time that they where telling me to please be patient.
    Now there trying to pown it off on UPS. Well as I've Sayed before I didn't hire UPS to deliver my package Wish hired them witch makes Wish responsible . Anyway I spoke to the nice lady at UPS and she assured me that they would investigate the disappearance of my package but that should still fill out the on line clame forms. Witch I've tried very hard to do but the damn thing makes it imposible I couldn't get past the registeration or starting an account or whatever it's called. It wouldn't except my email address . In fact they sent me an email stating that my email address is invalid.
    I wish I'd never heard of Wish .
    I wish I could just give up but I really can't afford to.

    Reply

  5. Randy

    Today May 22nd 2020 again logged onto my order history on the Wish web site and as usual where it asked me if I've received my bicycle engine kit I of coarse taped No. To my uter amazment I got an emedeate response apologizeing for any inconveniance and they where at this molment isueing me a full refund for the failed delivery .just over $145.00 and it will take up to 14 buiseness day for it to appeared on my direct Express card. So ... A somewhat guarded Yaay.untill it actually happens.
    Thank you for allowing me the opportunity vent . And I will ad one more comment when I get my money back. Thx.

    Reply

  6. Randy

    Just now May 22 2020 2100 hours I finally have resieved my refund for my lost bicycle engine kit $145.00
    Yaaay THANK YOU

    FINALY

    Reply

  7. Randy

    I guess I'm satisfied . I still don't see why they didn't just deliver me package. I don't believe that it was stolen. And I still need a new engine. But at least they gave me my money back and said that I it shows up now to just keep it.

    Reply

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