Wish complaint: Unrecieved items and money kept for shipping and handling for those items not received.

Have been a customer of wish for a long time however in the last few months they have gotten to where they do not ship it doesn’t do any good to try to contact them they will not get back to you except via that stupid program they have where you cannot even pick from what your problem is. I have ordered several masks mainly masks that were single items I was charged for each one then charged a ridiculous shipping and handling for each one nothing has been received have been waiting April May and now now they say well they’ll give me a refund but they’re going to only refund me a dollar per mask and keep my $2 per shipping and handling for each mask this totally sucks and I am sick and tired of the whole mess they need to have some kind of customer service that handles these problems instead of purposely avoiding people and keeping their money