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Wish complaint: Still waiting on refund

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Filed 21 Aug 2020 by Melanie

ordered a smartphone which arrived but was not as described and missing things like fingerprint security, wouldn’t connect to emails due to no secuirty certificates being loaded etc. Refund was accepted and I sent over 3 weeks ago (with proof of sending) to the address they provided on a prepaid return. I am still waiting for my refund (over £100) and just get told it will be processed once its received and scanned at the warehouse. My concern is its being sent direct to the store aa they provided the postage payment rather than me paying and therefore have no way of knowing if they’ve received it and just not informed anyone. Can’t get any real answer from wish other than just be patient!

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