3 years ago - Communication chain:
Hi Gregg,
Thanks for being patient and providing a photo.
I’m sorry to hear that the two portable hard drives you received only has 4TB and it did not accurately match the product listing information. Unfortunately, the photo provided is not a shipping label. Can you provide a clear photo of the packaging slip showing shipping label to verify tracking with order info?
Here's an example of a shipping label:
https:support.goshippo.comhcarticle_attachments360022840131Screen_Shot_2019-02-26_at_2.24.02_PM.png?fbclidIwAR3VY1yR4_iVR7JCqw5Lru5UU906cX0rnelmu36kKhoSMsTSLYarRa14SwI
Please remember that the requested photo is only a part of our documentation purpose to assist you better with all possible resolutions that we can offer and to reduce your effort dealing with this item.
We truly apologize for the inconvenience and look forward to hearing from you.
Josie Beverly
Wish Customer Support
Josie | Jan 19, 2021
Hi, Josie. You got it wrong. I didn't say that the drive only had 4Tb. It has 8Tb, but it has it as 4 individual drives of 2Tb each. Very weird. I thought you were advertising a NORMAL 8Tb drive. That's 8Tb on ONE drive. Also, this drive is the slowest disk drive I have ever encountered in my life. I work in IT and have done so since the 1970s. This drive is unbelievably slow, but I can't figure out why. I'm running it on a powerful computer with USB 3.0 ports and cables that work fine for every other drive I have. I'm still trying to figure out what is wrong but, for the moment, the drive has been tied up for three days just having some files copied onto it. Also, sorry, but I don't have the shipping label you are asking for. I think that got tossed when we opened the package. All I have is the e-mail notification that the package has been delivered, which I sent you. Thank you.
I ordered two drives, but I have only put the one on my computer. I've had so much trouble with it that I hadn't even opened the other one until you told me to send you a picture of it.
G
Gregg | Jan 19, 2021
Hi Gregg,
Thanks for writing in and being patient.
I’m sorry to hear that the two portable hard drives you received only has 4 individual drives of 2TB each and it did not accurately match the product listing information. Unfortunately, the photo provided is not a shipping label. Can you provide a clear photo of the packaging slip showing shipping label to verify tracking with order info?
Here's an example of a shipping label:
https:support.goshippo.comhcarticle_attachments360022840131Screen_Shot_2019-02-26_at_2.24.02_PM.png?fbclidIwAR3VY1yR4_iVR7JCqw5Lru5UU906cX0rnelmu36kKhoSMsTSLYarRa14SwI
Please remember that the requested photo is only a part of our documentation purpose to assist you better with all possible resolutions that we can offer and to reduce your effort dealing with this item.
We truly apologize for the inconvenience and look forward to hearing from you.
Josie Beverly
Wish Customer Support
Josie | Jan 19, 2021
I know you're not a human, but read my previous e-mail
G
Gregg | Jan 20, 2021
Hi Gregg,
Thanks for letting us know about your situation.
I totally understand that the two portable hard drives you received did not accurately match the product listing information. To help you with this, can you please upload a photo of the packaging and including the shipping label? Please do understand that we would need to have this documented. This allows us to proceed to the next step of the process while providing valuable feedback to the store. You can attach an image by clicking 'Attach a photo' at the bottom of this message.
We truly apologize for the inconvenience and look forward to hearing from you.
Linabelle
Wish Customer Support
Linabelle | Jan 21, 2021
You couldn't more clearly demonstrate that you are nothing but an automated bot. Read my earlier e-mail.
G
Gregg Smith | Jan 21, 2021
In Progress
We got your response!
