Wish complaint: Returning product before it can be picked up at store

For the first time i ordered and had things sent to stores near me. When i finally got a notice telling me an item was available for pick up which was on thanksgiving but of course they are closed. I we the next day and the lady at the store said she needed the scan bar to get my item
When i brought up the notice the scan bar was gone and it said my item was returned and i would receive a refund minus the 29 % shelving fee. The late said the item wasn’t sent back she had one. She said they give you like a month to pick it up. I was not aware that you would charge a shelf fee but mostly that you wouldn’t give some one more then 18 hrs to get there item. Know I just got another notice saying me item was returned do to failure to pick it up. I never was told it was even at the store. This whole way of handling this is totally wrong and professional. I wanted the items and i feel I was ripped off by this company.