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Wish complaint: Refuse to refund items that never arrived

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Filed 15 Jun 2021 by Holly

I ordered two pairs of leggings for £18 that never arrived. When I tried to tell them that they had never arrived they said that if they still hadn’t arrived by the 10th June I could get a refund. I have since gone back to wish to get my refund as they still haven’t arrived to be told that the refund window ended on the 10th June so now I can only have the refund in ‘wish cash’.

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