Wish complaint: Refund

Hello, I have placed an order on March 3rd on a certain item and it was suppose to arrive by april 17th and I didnt receive it. I waited a week for this item to arrive after the estimated and it has not arrived still. I complained about this and the only thing they did so far is give me my shipping fee and that’s it. I have waited long enough for this product to see if it would arrive. I have recieved nothing and I would like my full refund. My order number for this product that never came to me is 5e5e902eb5dadf16d1e12a53.

The response they gave me was that, they gave me a refund for the product which was not the case. I was only given partial refund which was only the shipping fee and not the product as well. I have been going back and forth with them and I feel like they are not honoring my refund. Picture down below shows that they only gave me a partial refund which was the shipping fee. I just want this addressed so I can move on