My complaint:
Per Wish emailed instructions: The customer was to drive to the store front; The customer was to phone the store and that the customer was stopped in front of the store; Someone from the store was then to come out and scan the QR code; Return to the store, pick up the package (s) and deliver it to the parked drivercustomer outside.
Instead, the customer was informed that the owner was coming out.
The alleged owner, in white jacket or coat got half-way out of the entrance way, stopped and stepped back inside the store! Note: The outside air temperature read 98 degrees.
Shortly after the owner’s retreat, I received a call from someone inside the store and I was instructed to park my car. Pay the parking meter and come inside the store!
I did as instructed, displayed my QR code to a grossly overweight service person and was handed my package.
No Thank you for my purchase nor was a polite Good bye heard.
This was one of the worst vendor-customer experiences ever encountered!
It will be long remembered!
Suggested solution:
Make access to Customer Support much easier than it presently is!
None of the links marked as Customer Support went anywhere.
The circular buffering display kept spinning ad infinitum or just disappeared all together!
By US standards Wish operations, as a whole, are terribly sub-standard!
Cordìally,
Gene Pfeiffer
Bronx, New York, USA
