Wish complaint: poor customer service, fraud negligence and theft

Name: poor customer service, fraud negligence and theft
Item: Wish
Author: Lisa

Open 28 Jul 2021 122 views Retail Company

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Filed 28 Jul 2021 by Lisa

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Case details

Status: Open
Company: Wish
Filed: 28 Jul 2021
Desired resolution: first of all I'm not that computer literate so I don't really understand how to do certain things like send photos and stuff like stuff like that. however we have made numerous complaints to wish in regards to a refund that was supposed to be given to us in May. May 23rd to be exact which is roughly $106. we ordered items and for some reason they didn't want to fill the order instead of they gave us the money back and it would be in our account in 10 days, but it never happened and then around the same time we put a down payment in for mini pool table with the promise that we would pay the rest off in like a week or two later. however the pool table never came and we made a complaint telling them we never received it they just brushed our complain under the rug and still was asking about the rest of the payment. and since May 23rd we have been trying to contact a real person to talk to but only gets sent to the customer support email which always seems to tell us they get back to us in 2 days. but two days turned into two weeks which totaled up to two and a half months and I sent a request asking for the number to a supervisor or corporate office or something but I never got a response so what am I supposed to do at this point cuz between the down payment and a refund it's close to $200 that I'm out of and no one seems to want to resolve my issue I'm beginning to think this whole thing is a scam cuz first it was all right everything was going fine I was paying I was getting my orders it was on time and I didn't have no problems now it seem like
Problem: Promised refund never paid

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28 Jul 2021 Complaint filed and published
28 Jul 2021 Message from Bizzy: we notified Wish about this complaint.

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