Wish complaint: Package sent to the wrong address

On 042320 I ordered from WISH. They tell me it was delivered on 042820. The tracking number I was given was that to a package that is not my address. I called UPS and they told me the package was delivered to a Glenwood address and I live on 42nd Street. I tried repeatedly to explain this to WISh and their take it, because they have a “ed” delivery I will not be issued a refund or replacement. Even though they shipped it to the wrong address they feel this is my problem, because they claims to have a ed delivery. I am registered with UPS and gets notifications when I’m expecting a package and after it has been delivered. I never got any notification. I have cameras, no delivery was made to my residence on 042820. I have a deadbolt lock on my gate, UPS cannot get in to leave a package at my front door and we were all home due to this pandemic. WISH will not make phone calls and their only communication is email. Therefore they can not verify via UPS where that package was left. They continue to tell me it was delivered. Yes I agree it was delivered and UPS s that, but it was not delivered to me and the error had to come from where it was shipped from. WISH keeps telling me to check my surroundings even though it’s been weeks when they supposedly delivered it. How insulting. They said it was delivered, but there was a status that the package was expected 0505-050720.