Wish complaint: overcharged

Do you take all your clients for idiots, or is it just for me?
On July 3 2021, Wish sent me a few of special offers message, I responded.
The “special prices” were interesting, I ordered items at the special price, and I paid via PayPal the “special reduced price”. Being Order: 60e0556a77d0e5a15a36a1a4 Cordless rechargeable dental
Total paid: £24, to be refunded £24.

A few minutes later, I received a message from PayPal informing me that you had helped yourself with £21 on top of the £2 I already paid.
I have never authorised the £21 payment. Wish took the money without authorisation, this is theft.

I cancelled this order within minutes because you overcharged me and took money from my account without informing me first, and without my authorisation.
You told me that you couldn’t cancel because the order was already processed by the factory in China.
I contacted the company in China to cancel the order.
The company in China took note of my cancellation but added that my order had not even reached them yet.
This demonstrates that you have lied to me, this is fraud, and that if I was able to contact the company to cancel the order before it was processed, so could you if you had tried, and if you had taken notice of my cancellation.
This indicates that not only you have deliberately lied, but also that you are trying to force on me an order I do not want, and that I had cancelled correctly and in due time.
You kept me waiting for hours, avoiding deliberately the issue, to force the order on me, and to avoid your responsibilities, and this without respecting my customer rights of cancellation.

Then you had the audacity to tell me that I was out of time!
This why because you didn’t act on my requests, on purpose, to delay the issue.
And because you made deliberately everything you could to consciously delaying the issue by using your generic computer automatic response system.

You keep records, you can easily find all the items I ordered and that you cancelled.
Do not, do not play stupid by asking me, as a delaying method more details:

Order : 60e05393a30ee344efcb8d71 Men’s briefcase bag £2.00
Order: 60e04d587143b0f5597c0b31 Jacket Coat Jamickiki Autumn £3.00
Order: 60e0458d6e2356872e04015e Bluetooth headphone white £3.90
Order: 60e0458d6e2356872e04015e Universal car fault reader code scanner £2.00
Order “:60e04cfc56bd11f1f5e29a9e CoolBell Messenger Bag £2.00
Order: 60e0556a77d0e5a15a36a1a4 Cordless rechargeable dental £21 £2 £24

You owe me the initial £2 you charged me, plus the £21 you charged me again for the same order, this making a total refund of £23 that you should have refunded me within minutes, as I had cancelled the order in due time, and within minutes of you helping yourselves with my money, and because the order had not even be processed at the time I cancelled it, giving you every opportunities and possibilities to withdraw the order easily, and refunding me the money easily by simply reversing the payment, that any company in the world can do with sincerity and honesty, if they choose to.

It seems that you decided otherwise, and instead you did everything possible to try to fool me and to keep my money stolen by you as taken without authorisation, and under false pretences.

When I complained for the third time, you literally “took the mickey”, by telling that “unfortunately” you were unable to refund any money, and that I had to wait for the parcel to be delivered, and then send it back at my expenses (without précising the address where it was supposed to be sent back)
And then at reception, you would be good enough to consider refunding me my money.

That was one month ago and I still have not received any refund.

On that day July 03 2021, I placed three more orders at the special price you offered.
You cancelled each order because the price “”had changed” and you were going to use the same fraudulent treachery to help yourself with money from my account.
However, probably because you realised that you will not get away with it this time because I already had complained about the first order, you promised me full refund.
On that day, 03 July 2021, you took a total of £30.45 from my PayPal account.
I expected a refund of £30.45.
So far you are carrying on “taking the mickey” as you have only refunded the derisory total sum of £2, two pounds on the 07 July 2021.
I am still due a total refund of £28.45

I expect an immediate refund of £28.45 today.

If I do not receive this refund, I shall not hesitate any longer to instruct a claim for theft, as you took money without authorisation, followed by taking legal action, raising a formal complaint in Court, which will be followed by the use of debt recovery professionals.
It is a question of “principle”.
I do not want to see other people to fell in your traps and become victims of your treachery.