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Wish complaint: Order returned(delivered to the merchant) refund is still not proceed

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Filed 11 May 2021 by Arif

Hi there, i have been using wish around 3 to 4 years now, never encounter this problem ever. My order (Order : 603891714c22233e27bb9de2) (Product: Eco-dot 4th generation Smart Speaker) returned by the authorities not by my side and the fun part is that it’s delivered to merchant on 9th of April by DHL Global and the merchant is denying that it’s still in transit. Now the main problem is that when ever i tried to contact with the customer support agent about my problem i can’t because every time i open a ticket merchant is responding on that ticket instead of customers support agent now my point is that did you hire merchant as a customer support agent..?? I’m done with you guy’s.. Now they just Restricted my account because of this complaint.

Wish complaint: Order returned(delivered to the merchant) refund is still not proceed
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