Wish complaint: Order Not Received

I ordered an item from Wish back in March for an item to be used by me and my family in this pandemic however expected delivery date was May 21. I started contacting them a month after my order to request to cancel it and have my money refunded back but I was told that it is already too late. Numerous times I requested for cancellation and refund because it is more than a month to have the item delivered and I was able to find another option but numerous times that my request was declined. I gave up and waited for the item to be delivered because my conversation with Wish Custoner Servicenis going nowhere. On the app, the delivery date was May 21, i waited the whole day yesterday and nothing was delivered. Today is May 22 already and still not a single word about my order! This is the poorest customer service experience i had considering that I am a first time user of their app. I am also looking into reporting this to legal authories as I feel that I was scammed! Thank you.