Wish complaint: Order history deleted and no merchandise recieved

I ordered some merchandise from wish and when I went to track my orders and low and behold there was nothing in my order history.it seems to have been deleted or something.now I can’t track my packages and they haven’t arrived.i managed to track 2 of them one went to France and one went to maryland.wish tells me that they need me to give them the prefer s.i don’t have them they are gone .I’ve emailed them on several occasions. Keep emailing me back I need an order number it starts with 5. My whole order history has been wiped out there’s not a single thing in my order history and I order $300 worth of stuff in them. I have screenshots of them working most of the merchandise I ordered and I also have screenshots of my bank account where the money was taken out from wish.com but I never received any merchandise I don’t know how my package has ended up in other states and countries but I think I should get a refund