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Wish complaint: Order Delayed Again – Refund Requested

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Filed 12 Jul 2020 by TraceyPell

I placed an order with wish on 1 June 2020, the item should have been delivered in June, the date has been delayed twice with it due to be received around 20 July, I messaged wish saying it was to late to wait and requested a refund, they responded telling me the item had been delayed but basically wait for it. I messaged agin saying not acceptable but not had a response. today the delivery according to my account is now delayed until2 September. I cannot wait and would like a refund

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1 comment

  1. TraceyPell

    Email received today, still no refund offered, email reads as follows:-
    Hi Tracey,

    Thanks for contacting Wish.

    I can certainly understand your concern and would be happy to assist you with this.

    We're sorry to hear that your item hasn't reached you yet! Your order is still within the estimated shipping window, and is currently set to arrive by Sep 2, 2020.

    Please note that we can only provide limited additional information regarding the status of your package at this time. You can check for the most current tracking information and view any updates to your order's estimated delivery date directly in your Order Details.

    We truly appreciate your patience and hope your item arrives soon!

    Art Jake
    Wish Customer Support

    Reply

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