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Wish complaint: Order cancellation was accepted but reimbursement did no occurr

Open 124 views Retail Company

Filed 12 Oct 2020 by Luís

July 1st 2020: when placing an order to WISH, I made a mistake and instead of issuing the order for 4 items, I have ordered all items from my basket.
– WISH order reference is: N°: 5efc96831e02ed96695a72ba
– As usual, payment was made through my PayPal account; I have not noticed that there was an approved automatic payment as exactly stated in PAYPAL statement o account. Since there was a pre-approved validation to access my PayPal account, it was made an immediate payment of the full amount corresponding to all items in my basket list.
– The payment made was a total of 1.073,37 €.

– I have noticed the mistake and an immediate contact was made to payPal; I was informed by PayPal that the cancellation could not be made by PayPal hence the action of mine should be towards WISH
– I have contacted WISH minutes after placing the order;I was instructed by written on how to proceed to cancel all items I had wrongly ordered.
– I have emails from WISH Customer support ing my request for support towards resolving the items wrongly ordered.
I was also informed by written that I was entitled to cancel all items within the next 8 hours after placing the order.
– I have proceeded as instructed and 21 items were duly cancelled out of a list of 25 items; the remaining 4 items were kept as being the items I was indeed planning to order from WISH.
– The cancellation was performed; I checked on my WISH area that the referred items had changed its status to reimbursed in July 1st(translating into English since the message is in Portuguese)

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