Wish complaint: order

hi
i placed an order on the 28th December 2020
and paid for the order of R270 from my card.
and up util now havent received my order.

i then emailed them as there is no direct contact number in South africa to call them on and still havent received a word or anything from them.
I then received an email eventually asking for a order number which i sent but still no response and then they replied back .Hello Videan Jacobs
Thank you for following up. Unfortunately, we’re unable to refund this order for you as you’ve already disputed this payment and a chargeback has been placed on this transaction. Since we’re unable to take further actions on this order, we recommend contacting your bank for further assistance on your dispute.
To ensure that Wish remains a safe place to shop, we’ve blocked the account associated with the unauthorized charge, so that they will no longer be able to make purchases on Wish. We’ve also removed the billing information from this account to protect your financial data.
Once again, we apologize for the inconvenience. If you have any additional questions or concerns, we recommend contacting your bank for further assistance.
Karl Adrian
Wish Customer Support