Filed 20 Jul 2020 by RussellWebb
I ordered a refurbishe TV on WISH. I was told I had a 50% discount voucher which I copied and pasted in the approriate place. By the time the order was placed I was charged to full price and did not get my 50% discount.
I went ahead with the order anyway on 25 May 2020
Order : 5ecbddcb941f313f1fab2500
I got what looked like acceptable detals of delipvery being prepared etc.
Tracking : LZ131793356CN
information from WISH:
Jun 5, 2020
Sender preparing item
Jun 2, 2020
Item received at
China
Jun 1, 2020
Logistics order has been created
May 31, 2020
Logistics order has been created
26 May 2020
Processing Order
25 May 2020
Placed Order
It is now 6 weeks since the sender is allegedly preparing the item. I get no-where with WIS because of their outrageous automated coustomer service, just the following message:
While stores are shipping their items in a timely manner, your delivery is delayed due to restrictions and limited transit between countries caused by COVID-19. We have adjusted the estimated delivery ranges to accommodate this delay.
The new delivery date is 25th August 2020.
I have in the time since I placed my order with WISH, orderd a number of items from china using Ebay. Th most recent I ordered on July 08 and delivered on July 17.
I think WISH is not bveing honest or upfront about the delay of 4 months before I can expectbdelivery of my order.
What can I do about this I fell tainted and abused by the WISH service and I am extremely unhappy about the way their service gives NO SUPPORT to customers
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