Wish complaint: Non receipt of items order
Filed 16 Aug 2021 by Carolyn
Received A pick up notice on August 3. I was on vacation but came home on 8 August and proceeded to go pick up at a place called Experimax. They scanned my barcode and told me a refund had been given and they could not release the items they had in their back room. I then received an email saying they had refunded my purchase because I had not picked up my items during the 15 daytime period. Of course 9 August would make it six days I attempted to pick up my items, so their mistake. But they did not want to refund 20% restocking fee. Shipping should also have been refunded but neither was refunded.
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