My complaint:
On 28th May I submitted a return to Wish using their system generated return label. I sent the item back and have proof of postage for it.
I have been checkingchasing that the item has been received because I’ve had no contact about it but the on-line Wish Assistant does not provide the options to actually check if the return has been received.
I’ve opened up a case by emailing customer services (ref 28232016) and appear to be in communication with a real person but they either can’t understand what I am asking (has the return actually been received for processing at your Portsmouth facility?) or are deliberately obfuscating. I keep getting directed to the ‘order history’ and asked to ‘contact support’ from there which only opens up more ‘communication’ with the useless Wish Assistant and no ability to ask a relevant question.
I understand the need for Wish to keep their costs down but the inability to have a proper, answered dialogue with a real person is very poor.
Suggested solution:
I want ation that my order ref 5e91e2c8116264dc3500675 has been received back at the Portsmouth 'SAFESTORE' room 5165 for refund processing. I understand that the refund can take up to 14 days to then process but I have not even had ation of its return yet.
