Wish complaint: no solution action for refund request

Name: no solution action for refund request
Item: Wish
Rating: 1
Author: jurgen_ding@hotmail.com

Open 6 Dec 2021 203 views Retail Company

Filed 6 Dec 2021 by [email protected]

Hi,

Order : 60a95f38625855cef043595d

I have bought a tap from Green Ants which out of sudden was broken, this broken tap made all my bathroom flooded!

I showed the seller photos, he agrees to refund, please see attached conversation screenshot.

The seller asked me to apply for the refund via Wish Customer Service.

Please refund accordingly.

kind regards

Dean

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Case details

Status: Open
Company: Wish
Filed: 6 Dec 2021
Rating: 1/5
Desired resolution: Apart from seller agreed to refund, one of their customer service agent called Mikee Rose also promised to refund, but they just do not proceed it. And later other agents with different names copied and pasted some standard sentences saying not to refund... They should refund the product as they promised ASAP!
Problem: Agreed refund for broken tap not paid
About: bathroom tap

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