Wish complaint: No Customer Support

Name: No Customer Support
Item: Wish
Rating: 1
Author: Kmas

Open 10 Jul 2020 214 views Retail Company

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Filed 10 Jul 2020 by Kmas

My order changes expected arrival date for the past 2 months. I still do not have my items. I have made another order AFTER the 1st and have received those. Customer service states to take these steps to open a ticket, or file a claim, but their website does not allow you to do either! They refuse to listen to my issue and respond with generic emails.

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Case details

Status: Open
Company: Wish
Filed: 10 Jul 2020
Rating: 1/5
Desired resolution: I want a FULL refund of postage. And I want all the items EXPRESS mailed to me at their expense. Pandemic or no pandemic, waiting 2 months, going on 3, is ridiculous. And their customer service is non existent!
Problem: Order delayed, claim options fail, generic email replies
About: online order
Dealing with it for: 60 days

Progress

Filed
Company notified
Company replied
Resolved

10 Jul 2020 Complaint filed and published
10 Jul 2020 Message from Bizzy: we notified Wish about this complaint.

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