Filed 28 May 2020 by Kellyork
I am still waiting on items purchased in mid March. My delivery dates keep getting pushed out. I purchased an inflatable jacuzzi tub from a store or merchant named Thomas Mullis and the tracking has the same info from April….it hasn’t budged. I feel when a customer is repeatedly checking the status of an order who’s tracking isn’t updated then Wish needs to contact the merchant on the customers behalf to find out the current status of their items. This is been going on with all of my orders since before Covid hit us. At this point I feel that Wish should either get details on my item or offer me the option of them sending me a similar item of equal quality. I don’t want a refund on this particular item, I just want my merchandise. How can Wish promise a 2 week delivery window to new purchases but I can t get items I paid shipping on from March.
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