Wish complaint: Never received item I purchased

I ordered a tablet from wish three times. The first two times I ordered it they gave me a tracking number and when I looked it up it was going to another city other than mine. The third time it was going to my city so I didn’t think anything was wrong until it said delivered. So I looked around, asked the office, checked the mail box but no package. Every time I called and talked to a UPS agent and each time they said the tracking number I had was not associated with my name or address. I explained this to wish and they are giving me the run around and said they won’t issue me a refund. They tell me to call the carrier and I did. UPS told me to tell them to call and they would verify that I did not receive the tablet but they just keep telling me they can’t give a refund on an item that says it’s delivered. I don’t think this is fair and I can’t get a solution from them they keep telling me to contact support and I have sent so many messages and I keep getting the same response. I am so frustrated and they say they are just going to keep my money nobody has money to just give away like that. I would appreciate your help in resolving this issue for me.