Wish complaint: My picture

Name: My picture
Item: Wish
Rating: 1
Author: Joe

Open 12 Oct 2020 86 views Retail Company

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Filed 12 Oct 2020 by Joe

Since when does a website need a picture of myself in order for me to buy something from their website? I have bought many items online from many other websites like Amazon, Ebay, Tophatter, Overstock, just to name a few websites and NONE of the other websites have asked for a picture of me! I use either my credit card or I use PayPal and I have never had an issue paying for items that I have purchased online and I am offended that Wish needs a photo of me so I can purchase items from them. I just won’t order from that website again if that is how they treat their customers in San Francisco.

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Case details

Status: Open
Company: Wish
Filed: 12 Oct 2020
Rating: 1/5
Desired resolution: I never received my first order of 50% off from Wish either because of a glitch on their side. They asked for my credit card statement to prove that my card was good which it was. As an ex banker I understand the risks of fraud, but never have I been treated so badly by a website when everything on my side has been legitimate. They could take the block off my account and give me the 50% off discount that I should have received on my first order. My first order was large because my friend who referred me told me that it would be discounted and Wish blocked my first order because they thought it was fraud which screwed up my discount. They refunded my order but they never gave me my first order discount. They could and should make it right and quit accusing me and other customers of fraud when there hadn’t been any from this side. I’m not the one selling counterfeit items from China by the way. An apology email would be nice and I may be going too far here but a promise not to freeze my account for no reason would be alright as well.
Problem: Photo of customer required to buy
About: online purchase

Progress

Filed
Company notified
Company replied
Resolved

12 Oct 2020 Complaint filed and published
12 Oct 2020 Message from Bizzy: we notified Wish about this complaint.

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