Wish complaint: Missing item

Name: Missing item
Item: Wish
Author: Warren

Open 10 Sep 2021 129 views Retail Company

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Filed 10 Sep 2021 by Warren

I recently ordered a watch – according to the tracking information it has been delivered but there is no sign of it!
Further earlier this year I ordered a hand held thermal thermometer – it also has been delivered!!

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Case details

Status: Open
Company: Wish
Filed: 10 Sep 2021
Desired resolution: Their contact system isn’t user friendly!! I clicked on the item - up came a response - IT HAS BEEN DELIVERED - no option was available to say it hadn’t been delivered! Their website indicates that there could be delivery problems - New Zealand is experiencing huge delays that’s to COVID but the minute you are past the 30 day limit you are told tough luck!! Their service is way below an acceptable standard
Problem: Watch marked delivered, never arrived
About: watch

Progress

Filed
Company notified
Company replied
Resolved

10 Sep 2021 Complaint filed and published
10 Sep 2021 Message from Bizzy: we notified Wish about this complaint.

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