Complaint: Missing Hardware for Rattan Outdoor Bench

on 09 May 2020 about Wish in category Retail Company

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My complaint:

I emailed WISH customer service regarding my most recent order, an outdoor bench missing hardware from the torn package inside the box. They responded with: At this time, any requests can only be placed within Wish and cannot be supported through email:

1. Go to your Order History
2. Click ‘Item Details’ for the item you’re inquiring about
3. Click ‘Contact Support’ at the bottom of the page
4. Follow the s through Wish Assistant to submit your refund request

My Order History shows NO ORDERS PLACED, so I am not able to do what they suggest and I can’t get ahold of anyone that can help after several attempts and Im afraid my refund window will close before i can get help if at all. So as of now I can’t put this bench together.

0 0 votes
Justified complaint?

Suggested solution:

Would like them to send me a new package of hardware or at least the few missing nuts, bolts and washers for the $135 I spent.

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