Wish complaint: Misled into buying something that wasn’t what it was described

A couple months ago I tried to order I’ll makeup cart for my wife months went by and I did not receive it when I finally did get something it was not the three-tier cart or case that they described on wheels it was a little blue makeup bag nothing like what the picture or description described I tried to get on the app and go to customer support they will not help me you can’t even write what your problem is you have to pick one of their options it was for my wife for Christmas not only was she disappointed I was laid down a disappointed I spent a lot of money there and I am very unhappy with the results of this that was her Christmas present if they do not make this right and send me the case I ordered I will make it a point to keep bashing their company and posting on every social media outlet I can of how horrible their company is