Complaint: Lack of customer services

on 10 May 2020 about Wish in category Retail Company

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My complaint:

I have contacted Wish repeatedly about my issues, by ‘customer support’ thru the app and by email. I have detailed my issue in a way that is very easy to grasp. I have done this almost daily for weeks now. Nothing happens. You don’t even try to solve my problem.
I will again state my cases.
I DID NOT ORDER THE FOLLOWING ITEM:
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I HAVE NOT RECEIVED THAT ITEM EITHER AS IS MARKED.

I DID NOT RECEIVE THE FOLLOWING ORDER:
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I ordered these trousers on 26th March.
They are marked as having been deluvered on 9th April. I have not received this item.
Now I want the money Wish has taken from my bank card for the first item, which I did not order, refunded to my bank card.
The second item, which I did not receive, I want either my money refunded or you can resend the item to me.
Now I have put down here, for Wish, very plainly so there can be no misunderstanding, my issues with Wish. Please fix my problems.
I have also contacted complain.biz with the problem that I’m having with Wish.
Regards, Rosemary

0 0 votes
Justified complaint?

Suggested solution:

In the first instance they should refund the money they have taken without my knowledge.
In the second instance they should either refund my money or resend me the item.

Message from Bizzy from Complain.biz

1 year ago - We have posted a tweet about your new complaint about Wish

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