Wish complaint: Items not delivered

Wish said that items I ordered have been delivered while in fact they have not been delivered. After many attempts to complaint by email to which Wish never replied, at last I received a message on my account Wish site that they would refund the postage which would take up to 14 days and re-send one of the missing items Order : 5f670716f5f1570d84625f82   Reloj Hombre Luxury Men Watches Waterproof Calendar Watch, and that I should contact them again if I will not receive the item by 1st December 2020. However the site with messages is so unclear and convoluted and with no proper record of anything that I have no idea whether Wish is going to do anything about the other missing items .

My advice to others is: Do not buy anything from Wish until they have a proper complaint procedure and communicate with their clients by email. I will definitely not buy anything more from Wish and if I will not receive the items I ordered, or a full refund I am going to take my complaint further.