Wish complaint: Item purchases

I love all things that is on wish and I get a lot of things on it for my friends and family l. However I am not happy at all this time because I purched an iteam as a birthday gift for 2 people and I ordered it and I was happy and I was going to order more but I will not be order anything anymore

I tried to the items but it wouldn’t let me for both of and i had to it however I did not know how to cliam it and I asked for help but I got no response because the question I want ask are unlimited options.
This is so not fair at all, I purched the bag as a gift for someone and u tell me I am not receiving it because, I did follow the instructions correctly and I paid for it.

SO WILL LIKE TO KNOW WHY I AM NOT RESVING MY ITEAM AND KNOW I HAVE TO PAY FULL PAYMENT BEFORE I REMOVE MY ACCOUNT. I feel like it was a fall’s advancement.