Wish complaint: Item not what I ordered

Name: Item not what I ordered
Item: Wish
Rating: 1
Author: Old Goat3

Open 22 Apr 2020 295 views Retail Company

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Filed 22 Apr 2020 by Old Goat3

I ordered a Bose QC 35II, but received a QC35 in a box labelled QC 35II. I wish to exchange the QC 35 for QC35II. How do I go about it?
This is my second attempt to complain. I have yet to receive a response to my first complaint sent over a week ago.

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Case details

Status: Open
Company: Wish
Filed: 22 Apr 2020
Rating: 1/5
Desired resolution: I would be satisfied to receive a QC 35II and return the QC35 I received. I’m hoping to get satisfact before the 30 day expires. I have made a number of purchases with Wish and this the first time I have been disappointed with both the service and product. What is your next step in correcting this situation?
Problem: Older headphone model sent in mislabelled box
About: wireless headphones
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

22 Apr 2020 Complaint filed and published
22 Apr 2020 Message from Bizzy: we notified Wish about this complaint.

See all 7,163 Wish complaints

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