Complaint: Item not arrived yet

on 19 July 2020 about Wish in category Retail Company

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My complaint:

I ordered a bag on the 24th of June 2020 and I was informed that it would have arrived by the 6th of July. Few days later an email informed the delivery was delayed to the 26th of July. Today, 19th of July, I discover by chance a new delay will bring me the bag on the 25th of September. However I was advise to contact Wish customer service if I don’t receive it by the 17th of November! There is no way to contact Wish customer service as their system is one way only and a customer has not chance to explain what the problem is. They say it’s Covid 19 but that’s ridiculous as I received from China 2 separate items (not from Wish) in two weeks. Very disappointing experience.

0 0 votes
Justified complaint?

Suggested solution:

To speed up the delivery and being more transparent with their information

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9 months ago - We have posted a tweet about your new complaint about Wish

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