Wish complaint: Item Never Arrived

Name: Item Never Arrived
Item: Wish
Author: Ella

Open 2 Dec 2020 137 views Retail Company

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Filed 2 Dec 2020 by Ella

I ordered 1 x Handmade Europe Glass Candlestick Holders Taper for Candlestick Dinner Candles Party and Wedding Centerpieces Table Decoration in Brown, Single-deck on 6th October. It is now 2nd December and I am yet to receive it! I have been online and it says delivered on 30th November which is not true and it says I’m beyond the 30 day returns window – but how can I have returned it if it never arrived?! I am EXTREMELY unhappy with the service provided and the automated service is useless.

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Case details

Status: Open
Company: Wish
Filed: 2 Dec 2020
Desired resolution: I want a full refund as it's been such a long wait time. It was meant to be a gift and it's now well past the date.
Problem: Order marked delivered, never received
About: glass candlestick holders
Dealing with it for: 57 days

Progress

Filed
Company notified
Company replied
Resolved

2 Dec 2020 Complaint filed and published
2 Dec 2020 Message from Bizzy: we notified Wish about this complaint.

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