Wish complaint: Item

I’ve ordered more than 20 items on wish and none of which have made it to my location they’re still showing in transit, I was told to Wait a bit longer I waited a bit longer, I was told by the system more than 10 times to wait until a certain date, at one point it gave me the option if I needed more assistance and I clicked on the button and the item was refunded without my consent that was not the assistance I needed. And now I’m trying to contact an agent through online and it won’t let me and now it’s not giving me the option to refund my items either. I need to refund more than 20 items this is ridiculous I ordered most of my items in April and now it’s telling me that they might Come in anywhere from AUGUST TO OCTOBER like is it normal to have to wait almost half a year for an item? At this point I’ll be celebrating New Year’s In 2021 without any of my items and the worst part is that it started to give me an option to buy items and have them sent to a local store which I did, and most of them were all from China and I got them in less than 2 weeks so I don’t know how COVID is an excuse when I’ve ordered the same items to a store near me and I get them in less than two weeks so I need some sort of recompensation for all the time and money I’ve wasted on your company that is full of lies, and there’s many people that feel the same way so I don’t know what is going to happen but I need some sort of additional bonus or some sort of credit Apart from my refunds because I’ve wasted so much On this bs