Wish complaint: Incorrectly described item
Filed 20 May 2020 by Heather White
I ordered some over the knee boots. When they arrived I tried them on and they reached my knee but were not long enough to go over the knee. I took a photo and sent it in via their customer chat feature and asked to return them. They kept saying the photo did not comply with their criteria and they did not accept a photo from their website and the photo had to clearly show the issue. My photo was taken in my home of me wearing the item and it was clear that the boot only reached underneath my knee joint. The photo met the criteria. I went round and round in circles with the chat feature to the point where I thought i was talking to a robot. I was then told I would be referred to a member of the customer services team, but then nothing else has happened.
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