Wish complaint: I have purchasedpaid for items that have never arrived.

Over the last 3 months or so, I’ve placed several orders with WISH. The VERY vast majority of what I have ordered and paid for. I have had to contact customer service many, many times. They offered to refund the shipping charge and asked me to wait a week or to and the items should arrive.

At some point, my account was ‘flagged‘ but told me I could appeal the flagging of the account, which prevented me from contacting customer and request refunds for all of the merchandise that never arrived.

My appeal was approved and via their ‘notifications’ tab. I was now ALLOWED to contact customer support and request refunds for the merchandise AND shipping.

When I tried to do that, the locked me out with a message that I wasn’t able to contact customer service. I also received the same message when trying to access my ‘Orders’ page, even when trying to respond to their questions.

Ultimately, I have paid a lot of money for items that have not, and likely will not arrive.

They have put in a system that I am being blocked from seeing my past orders, contacting customer service, preventing me from contacting them to make such requests.

Lucky for me, have screen shots of every items I purchased, as well as screenshots of what I have paid for the items AND the shipping cost.

I noticed that in the past there were discrepancies, always in WISH’s favor, I was refunded less than what I paid for both the items and shipping costs.

I have the screenshots of everything, including customer service conversations.

I paid money and never received what I paid for. That would be fraud. Because it not only crosses state lines, it crosses country lines. That would include local and federal jurisdictions.