Wish complaint: I DID NOT RECEIVE MY ORDER YET

My complaint:

I ORDERED THE FOLLOWING TWO ITEMS :
1 X CLASSIC DESIGN SWISS ARMY MEN FASHION CASUAL WATCH, BLACK
1 X 100PCS HIGH TEMPERATURE RESISTANCE BAKING CUPS

AND I HAVE NOT YET RECEIVED THIS ORDER, THEY SAY IT HAS ARRIVED IN SOUTH AFRICA, BUT I CANT LOCATE WHERE IT IS

Suggested solution:

PLEASE LET ME KNOW WHERE THIS ORDER IS, OR I EXPECT A FULL REFUND ON MY PAYMENT FOR THE ITEMS MENTIONED ABOVE