Wish complaint: I been scammed by Wish

I can not get help.to receive a refund for almost ba $100.00
They keep telling me I have to fill out a ticket on the items.their computer system for history order will not load page number three and four of my orders, therefore I cannot fill out a ticket on the items. I have contacted them multiple times for going on two weeks now,all I keep getting is I’m sorry we understand your frustration but you need to fill out a ticket so we can help you,I keep telling them it will not let me because it will not load the history pages that have my items on there, so I have not got any help and they have not offered a solution to refund me. One of my items didn’t even make it out of China and it said sent back to Merchant,the second item made it to us grounds at some shipping center and was sent directly back to China to be exact Monroe China, I do not live in China I live in Florida. And the shipping shows that my items are in China it shows it right there on wishes site, and I still cannot get my refund even though shipping is proof that I did not receive my items.when I try to go on to get a ticket I can’t so then I just go to my orders and the only thing that it gives me is did you receive your item and I am to check off either with a x or check mark, it offers me nothing and if you try to pick a question that it does offer and you say you did not have the question I wanted or needed then the automated system tells you thank you what the hell is that?
The shipping history Philly shows that my items are in China and I cannot get anybody to help me get my refund back all I want is my money back.when the rest of my items make it to my house I will no longer be ordering from wish this is not the first time but it happened to be with a lot more money versus the other times was only a couple bucks. They just solved an issue with me yesterday because I purchased for rings and they only sent me one ring,I had to dispute that I got a refund on that because it was only a couple bucks,and when I emailed customer service they will not help at all about my other two items. They do not care about their customer service, they are not problem solvers,they do not monitor their items closely that are sent after site from people ordering, you don’t really have a one-on-one with anybody in that company you are fighting with a computer system,and then there is a customer service that is affiliated with wish and you can email them but they will tell you that they cannot help you until you fill out a ticket for your purchase,so you spend hours and time trying to do this to only fine that the system will not load your complete order history so you cannot fill out a ticket. Also the two people that scammed me still have their items up on wish trying to sell the same thing that I bought so they’re still scamming people, if you want a trustworthy site top hatter is the way to go, they monitor packages and you do not have to fight with them to get your money back if a package does not arrive,in fact they email you telling you that an incident report was made and that if the item doesn’t show up by this date you automatically get your refund on that date that they set, you don’t go through all this bull crap like you do with wish, they do not care about their customers, they do not care about the sales, they do not care about shipping, and it does not matter how much proof you have in shipping or if you live in China or not you’re just not going to get your money. So, my best advice to everybody is,
I am forewarning everyone, do not spend a lot of money because you most likely will not receive your item, go with the small stuff that only cost a couple bucks your chances will be greater for you to get them, and if you don’t then you still didn’t lose much! I am adding a screen shot to show proof that the IPAD I ordered is in Monroe China, not Florida!
Sincerely, a pissed off American!