Wish complaint: HUnacceptable customer service

I placed an order on wish.com a few months ago. I never received it so i contacted their support at 1st they said they were still processing my order. That went on for almost 4 months. Finally they told me they couldn’t send my order and offered me replacement products. Which of course were nothing even close to what i ordered. I ordered a cellphone because i need a phone. They wanted to replace my phone with mostly Bluetooth devices that u need a phone to use. Then after a day or two they took it upon themselves to refund my order without even talking to me. However the card they refunded my order to has been closed and i no longer have that card anymore. That’s why I didn’t ask for a refund to begin with. I used some wish cash on the order also and that was never credited. Which if anyone would have contacted me l would have asked for it all to be put on wish cash. Also why can they not offer me another phone instead of refunding my order. I know they have thousands of phone’s and they made me wait almost 4 months before telling me the phone I ordered was not available. It said it was available when i originally ordered it. Im not surprised it’s wasn’t available 4 months later but i should be entitled to another phone after it taking almost 4 months to even hear anything. I should get any phone of my choice after waiting this long. They have been completely incompetent and showed complete ignorance and disrespect. I have placed orders in the past with them but I have never been treated like they have treated me.