Wish complaint: Horrible Service and Undelivered Item

I had placed an order for a light tablet used for tracing. I had it shipped to AAA Mailboxes here in Las Vegas to save a little on shipping and be able to pick it up somewhere safe instead of having it sit on my front doorstep and possibly be stolen.

On April 30th, I received a notification from Wish, via email, that my package was available for pickup. I left work early (I’m paid hourly) and got over to the mailbox place as quick as I could.

Wish does not place names on the packages. They use a QR code system to locate packages. The store owner scanned my QR code, which, in Wish’s system, changes it to being picked up. My package was not there; it was not delivered.

I tried contacting Wish to let them know I didn’t get the package, it was not delivered, nor was it picked up. The system kept saying it was picked up and it didn’t seem they had a way to re-set the QR code so that when the package was delivered, I would get a new notification and could pick it up.

The store owner kept telling me to check back. But the QR code from Wish said the package was already picked up. I didn’t have a way of getting my package and this kept going around and around in Wish’s messaging system because no one would actually read my messages. I kept getting the same canned response and a message saying my issue has been resolved when it truly had not.

I also kept being told to wait until May 14th to initiate getting my money back because that was the absolute latest date my package should be delivered. How was I going to pick up a package that I couldn’t check on, couldn’t pick up, and was constantly being told it was already delivered and picked up.

Now, it is May 18th. I contacted Wish on May 14th, asking for a full refund. Again, I get a canned message saying that they will refund my money, minus a restocking fee for the item.

I NEVER got my package. Wish would not work with me at all to ensure it’s delivery, much less me being able to try and pick it up.