Wish complaint: Hacked account

In middle of April20 I ordered 2 items from different vendors through my Wish App. On 30th April my account was hacked and there was 2 orders with the same vendor for 2 golden earphones totalling AU$66. Only on 6th May I’ve noticed the purchase after Wish Costumer Service sent me an email ing me that my account had been probably been compromised. I was blocked out of my account due to Wish putting it on hold.

I contacted Wish to try to cancel the order, however, the goods were already posted to my address (I did receive the unwanted very expensive and poor quality earphones subsequently).

Since then I have never heard back from Wish Costumer Service regarding this specific problem… but they will send me weekly warnings that my account is being compromised and so they are putting it on hold, they inform me that a link was sent to reset it… but I never received it.

The problem is: I cannot access my account not even to delete it. And I cannot get in touch with their Costumer Service since there is no telephone number and they don’t reply my emails.

BACTGC LEEEGDTS (user identification)