Wish complaint: Grandkids Christmas presents

I I ordered several items for my grandkids for Christmas they were never delivered but yet the app said they were delivered when I finally found out they were not delivered and contacted wish they told me it was past the 30 day. And they were not going to reveal email any it was $71.38 that I’m supposed to eat now they say they don’t steal your money yet here I am out $71.38 this is not only the first time they have taken money from me I have lost a total of over $107.38 to wish this past year alone with them not having items and taking items out and not crediting me for the items that they don’t have I’ve done that looked over my credit card statements and not gotten any credits for items that were not sent to me and now they say it’s too late I’m past the 30 days but how was I supposed to know that they weren’t doing their job since original complaint they have providing me with false tracking number which I gave to US Post Office to try and get documentation that the package was never delivered and was unable to due to false tracking number if they’d even not give me refund without that documentation and I can’t get that or I can meet you soon without the right tracking number