Wish complaint: Full refund for ordier ID 5eb84d295faca0005441e0a9

Dear sirmadam,

I have ordered item with order id 5eb84d295faca0005441e0a9 on May 10. However, the item didn’t arrive and following guidance, of your customer care, I got a partial refund via Wish assistance
.
Obviously, as three months passed I should get a full refund but I’m having technical issues via Wish assistant. I wrote and had correspondence with your customer care in multiple threads however I get a generic answer to try the request it again via Wish assistant. Attached you can find correspondence with Wish assistant where it’s visible that I can not get my money back due to technical issues on your site. I tried explained this to agents in the contact center but it seems I always get the same template answer, which after a month of writing back and forth is quite annoying and unprofessional.

Can you react as soon as possible to refund me fully as this is starting to be an unpleasant experience? Not only didn’t I receive my item rather than I didn’t get my money back. Hope you understand how this is affecting on my experience with Wish and bad recommendation you are making.

Thanks in advance.

BR,
Maja