Filed 25 Jun 2020 by Gina101
I order several items all at once from different sellers. Half were delivered after many weeks, the other half was in limbo. I did not obsessively watch the delivery dates, which I should have I guess. I got 3 emails after a few months stating that I had requested refunds for the several items that had not been delivered and that the refunds were accepted. I did not think much of it, thought it was an automatic thing after so long without delivery ation. I was wrong. What happened was Wish.com either sold or allowed my login information to be published online in a data breach. Someone had fraudulently logged into my account, requested refunds for all the items in limbo, received Wish cash to then go order what they wanted. My shipping address was changed by these people from United States to Russia. When I got the email from Wish saying they received my orders and the orders were being processed, I immediately signed in and tried to cancel the orders. The automated assistant would not allow me to cancel them or change my address back. I tried to call Wish, it is just a recording saying they do not take calls. I tried many times to email Wish support and get an generic response each time. The reply from Wish states due to the sensitive nature of this issue, my complaint will be passed on to the special team who handles this. I am asked to provide the order numbers and email to the account associated with the fraudulent activity. I supplied all that information in each of my initial emails. When I try to respond to their request for this information I am immediately blocked by a robo response that says please type your response above the line. So they allow or sell people’s login info, then make it impossible to undo any damage. I have waited months to hear back from this special team.
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