Wish complaint: Fake phones with viruses

Name: Fake phones with viruses
Item: Wish
Author: Alfred

Open 2 Dec 2020 207 views Retail Company

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Filed 2 Dec 2020 by Alfred

I bought two phones from Wish but when they arrives they were not legitimate.
Memory, speed etc were not as advertised.
They arrived with malware preinstalled.
On complaining they sent back 50% of the payment.
Their ‘agent’ system seems to be designed to delay and go round and round endlessly.

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Case details

Status: Open
Company: Wish
Filed: 2 Dec 2020
Desired resolution: 1) Full refund 2) Cease selling these fake items 3) Cease supplying items with malware included.
Problem: Phones not as advertised, with malware
About: smartphones

Progress

Filed
Company notified
Company replied
Resolved

2 Dec 2020 Complaint filed and published
2 Dec 2020 Message from Bizzy: we notified Wish about this complaint.

See all 7,163 Wish complaints

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