Wish complaint: Failure to deliver or refund an orderedunshipped item

Name: Failure to deliver or refund an orderedunshipped item
Item: Wish
Author: John

Open 20 Jan 2021 243 views Retail Company

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Filed 20 Jan 2021 by John

On 1122021 I ordered an Apple iPhone XR for delivery scheduled on 11621 with full refund available if item does not arrive by 1202021. The item never arrived and the current status of shipment from FedEx states “order received for processing” Wish customer service(automated) states no refund available because order has been shipped which according to FedEx is totally untrue.

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Case details

Status: Open
Company: Wish
Filed: 20 Jan 2021
Desired resolution: As a first priority I want the item I ordered as there is nothing on their website that says the item is out of stock or unavailable. Second priority if the item is not available I want a full cash refund consistent with their policy which says that if the item has not been received by 1202021 a full refund will be sent.
Problem: Phone never shipped, refund refused
About: smartphone

Progress

Filed
Company notified
Company replied
Resolved

20 Jan 2021 Complaint filed and published
20 Jan 2021 Message from Bizzy: we notified Wish about this complaint.

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